Engineering

Director of Product Management, Freshworks Developer Platform

Bengaluru, IndiaFull Time

About Freshworks:

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, and Cisco.

Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in the capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com


About the role


The Freshworks Marketplace contains over 1,000 apps that enable our customers to connect their Freshworks product with the other SaaS applications that they use. Apps are also used to customize Freshworks products and automate routine tasks. The Marketplace team is responsible for building some of the key apps that our customers use and engaging with developers to make them successful.


As Director PM, you will help shape the future of developer & partner engagement at Freshworks. You will understand customer problems, the integration landscape, and Freshworks’ goals and combine this knowledge to develop a compelling vision, strategy, and roadmap. You will work with a cross functional team and our strategic partners to deliver compelling integrations that are valued by existing customers as well as attract new customers to Freshworks. 


Responsibilities


Develop a compelling vision for the Freshworks developer platform initiative and articulate it to all stakeholders both internal and external.


Gain a deep understanding of customer problems, identify product gaps, and generate new ideas. Develop a strong developer empathy and motivate the Marketplace team to deliver a compelling toolkit for developers.


Evangelize the Freshworks platform to developers, strategic partners, and mid-market customers to facilitate building, managing, and offering a compelling portfolio of integrations.


Understand the competitive landscape, and identify opportunities for differentiation.


Scope and prioritize activities based on business and customer impact.


Identify key metrics that matter - experience and performance (non functional) - and monitor them closely.


Explore new initiatives for low-code / no-code development to simplify and automate the development of business-critical workflows.


Be a force multiplier within the Freshworks Platform teams by motivating team members as well as finding ways to drive efficiency within platform services


Qualifications


10-15 years of experience as a developer and/or technical product manager in SaaS / PaaS companies


A computer science degree or prior experience as a software engineer; MBA highly desired


Excellent communication skills with a proven ability to quickly synthesize technical challenges and recommend solutions that are architecturally sound and compelling from an experience standpoint


Data driven with strong analytical and problem-solving skills with a bias towards experimentation and action


High level of end-to-end ownership and attention to detail; able to run autonomously and bring clarity to ambiguous problems




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