Marketing

Community Manager

Chennai, IndiaFull time Senior level

About Freshworks:
Freshworks is a cloud-based customer support platform which enables companies of all sizes to provide customer service. Launched in 2010, the firm has more than 800 employees, with offices in five locations – San Bruno, Chennai, London, Sydney and Berlin. Freshworks has raised a total of $149M in six rounds of funding with Tiger Global, Google Capital, Accel Partners and Sequoia Capital.Freshworks featured in ‘The Highest Rated Private Cloud Companies to Work For’ list published by Glassdoor and Battery Ventures, in 2016.

Job Description :

Build and scale the Freshworks community from scratch.
Work with several stakeholders within the organization to promote the community, both
internally and externally.
Develop a social strategy to promote the community online.
Create processes to leverage the community in gathering product feedback, identifying
customer evangelists and generating new traffic for the Freshworks website.
Use an iterative approach to improve the user engagement on the community, continuously
taking test results and data into account in formulating initiatives.
Create engaging text, image and video content to fuel community growth.
Coordinate with Marketing, PR and Communications teams to ensure brand consistency.

Qualifications:

5+ years of work experience as a community/social/inbound marketer with at least 3 years’.
experience in managing and growing a product community.
Prior experience of working cross-functionally in an organization.
Strong knowledge of social media marketing.
Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment.
Excellent written and verbal communication is a must.
SaaS/Software industry experience is a plus.
Content marketing experience is a plus.

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