Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France, and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.
Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).
Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in the capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.
About the Role:
Involved in every phase of SDLC, Lead SETs at Freshworks, are in complete ownership of the testing component of the organization’s cutting-edge projects. Interfacing very closely with developers, they provide expertise in the planning, constructing, execution, and the successful deployment of programs and products. In the landscape of challenging and competitive product markets that demand high reliability, a Lead SET is responsible for writing and reviewing test cases, integrating test algorithms, automation scripts and uncovering potential bugs, before anyone else can. They also ensure the product is secure and scalable by checking security and performance testing and contribute to product continuous Integration and deployment. All of our Lead SETs are highly responsive, flexible, adapt to succeed, all within an open collaborative peer environment, solving problems in insightful ways.
This position offers the candidate several opportunities to learn and test world-class B2B SaaS products that are built using cutting edge technologies.
About the Team:
The Team enforces manufacturability and testability, ensuring a successful and robust end-product. Freshworks relies on this team to drive better software architecture and design, promote proper development practices, bug prevention strategies, eliminate weak spots, among others. This is a team that knows what is right, learns from each other and is passionate about upholding Freshworks reputation in a world-class product market.
Lead end to end Testing and Automation Process
Design and implement efficient Testing practices
Conduct Testcase and Code reviews to ensure the quality of Test Cases, Test coverage and Automation Code
Participate in Planning meetings and ensure quality at all levels of SDLC
Provide estimations for Manual and Automation
Provide Testing and Automation Strategy for newly developed Features
Identify the right tool and set up the automation framework for UI, API, and Microservices
Increase Automation confidence by reducing random test failures
Work closely with the Development team and ensures code is delivered with high code coverage
Analyze Customer stats and implement the right tool for Cross-Browser / Platform Testing and Automation
Responsible for QA metrics and Automation ROI and report them to management
Identify Performance Application Performance bottlenecks and suggest the right tool and test strategy for Non-Functional Testing
Guide and Mentor QA Team on the Testing and Automation Tools, Frameworks and Process
Measure and Investigate Defect Leakage and provide preventive measures
Identify CI / CD tools, define branching strategies, setup CI / CD pipeline
Responsible for providing QA Tech debts and Automation Roadmaps
Identify QA Risk and Mitigation Plans and ensure product delivery as per the release timeline
7-10 yrs of experience in automation testing
Passionate about QA and breaking software systems
Good knowledge on Software Testing concepts and methodology
Good knowledge on Object Oriented Programming concepts and Design Patterns
Hands on Knowledge of Test Automation approaches, Frameworks and Tools
Hands on experience in UI, API, Cross browser Testing Tools and Automation
Hands on any of performance Testing and Tools (Jmeter / Loadrunner / Gatling )
Hands on knowledge on Continuous Integration & Continuous Deployment and Continuous integration tools (Jenkins / Travis/ Teamcity)
Good Analytical and Problem Solving Skills
Good verbal and written communication skills