Engineering

Site Reliability Engineer

Bengaluru, IndiaFull time

Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany. The company's cloud-based suite of SaaS products is widely used by over 100,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.


Responsibilities:

- Works with Cross-product teams to ensure high availability of system

- Ability to identify system bottlenecks and recommend solutions to solve the availability issue

- Proven expertise in system level debugging

- Guide new SRE engineers on aspects of system debugging

- Ability to quickly learn new programming languages

- Working experience in building massively scalable high performance services

- Experience with infrastructure automation, infrastructure as code, automated application deployment

- Experience with automation/configuration management tools: Puppet, Chef, Ansible, or Salt

- Expertise in cloud platform like AWS or Azure is preferable

- Experience with Continuous Integration tools such as Jenkins, Bamboo, etc.

- Experience in OO programming like Java / C++

- Experience in python, perl, bash

- Strong linux systems knowledge

- Strong understanding of distributed systems

- Ability to drive Root cuase analysis exercise for issues 


Qualification:

- Bachelors degree in computer science

- 10+ years of experience with atleast 6 of those years in Devops or System Debugging or System engineering roles for a SaaS product

- Working experience in building massively scalable high performance services- Excellent written and verbal skills- Proven ability to lead a team and multi-task and prioritising- Full-stack development experience is a plus

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