As an Account Manager (m/f/x), you’ll be responsible for driving sales into existing Mid and Enterprise defined accounts. Your accounts will all have strategic importance to the growth of the region. You will work with teams across Freshworks to manage all aspects of the sales process including business development, lead management, qualification, evaluation, and closing. This role is quota carrying, commission based, and integral to our success.
Your Role and Responsibilities:
Along with your manager, define and execute plans for your accounts, and then exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
Develop and manage your sales pipeline, by assessing and moving many activities simultaneously
Grow, manage and track customer contact and install base within your accounts
Act as a guide and strategic partner to your accounts by becoming intimately knowledgeable about their key business challenges
Use resources effectively, including MRE, SDR, Pre-Sales, Support, Project Managers and Product Marketing Managers to meet your sales goals
Provide regular reporting of pipeline and forecasting
Keep abreast of competition, competitive issues and products
Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care
Travel to customer locations in support of sales efforts as and when required
Our Perfect Match:
You have a desire, even an obsession, to bring new teams into the Freshworks world to maximize revenue. You are a Hunter and a Farmer and a Closer at heart
Highly driven individual with an execution focus and a strong sense of urgency and a belief in the Freshworks mission. Able to go beyond relationship management
Experience selling a technical software product as an AM
Experience of SaaS is a must, experience of customer support, CRM or ITSM is preferred
Bachelor's Degree a requirement
Showed consistent overachievement of sales goals in a large geographic territory selling a technical product
You know what to say and more importantly, how and when to say it. You do not fear transparency or debate
Willing to go the extra mile with a strong work ethic; self-directed and resourceful
Fluent in English and German, another language proficiency is a plus
These are some benefits you can expect from us in return:
Great opportunity to build the European presence of a fast-paced global growth startup from scratch
Flexible career development path within an international environment
A fun startup work environment in the middle of Berlin
Work closely with inspiring, supportive and interesting colleagues in an international team within a flat organizational hierarchy
Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options
Weekly family lunch and quarterly team building events
Partial financial assistance for German language courses
Weekly yoga class and gym membership contribution
Educational reimbursement of up to 65%
Team gatherings and company parties!
Then please send us your application and share your salary expectations as well as the earliest date you can join us. Please also feel free to visit our website to find out about other job postings.
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-
Freshworks’ suite of products that transform the way world class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).
Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $250 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at: www.Freshworks.com.