Engineering

Engagement Manager

San Mateo, United States of AmericaFull time

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service, and collaborate with team members to resolve customer issues. Our platform includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Our cloud-based suite is widely used by 150,000+ businesses globally including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco. Founded in 2010, Freshworks, Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital. Freshworks is headquartered in San Mateo, CA with offices in India, the U.K., Australia and Germany.


The Engagement Manager, coordinating closely with customer and internal teams (Product, Engineering, Marketplace, Sales, Pre-sales and Support) is responsible for planning, execution, and successful implementation of our SAAS products for our customers. The Engagement Manager manages cross-functional teams who are responsible for delivering the implementations on time for our customers with quality results.


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