Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany. The company's cloud-based suite of SaaS products is widely used by over 100,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.
About the Role
This role requires the ability to interpret data from disparate business data sources, analyze data and communicate how to apply findings to the business models and needs of the company.
Your interpretation of the data will require a large amount of interaction with other teams to understand what the sources of data are, how this data might affect the business and its processes, and what problems are being solved by drawing conclusions from the data that has been collected. The interpretation of the data requires an understanding of the challenges facing the organization and must be clearly communicated so that concrete actions may be taken to tackle those challenges.
Roles and Responsibilities
Run analyses and generate insights into current business performance and inform direction of process and model changes
Monitor feedback from the different teams to improve process and promote efficiency
Gain understanding of the underlying systems that contribute to the business and how they interact to result in the end product/process/outcome