Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks seeks an experienced Engineering Manager to lead a growing team of Engineers that builds and scales one of our many products. As a technical leader, you own the engineering vision and oversee the technical standards your team thrives on. As a manager of engineers, you coach and develop our promising, young talent and ensure their collective energy is applied effectively and efficiently to accomplish not only the organizational goals, but also their individual career goals. An accomplished record as an individual contributor and experience managing an engineering team is expected to fill these shoes.
Own the development practices and standards for your team
Own the technical architecture, drive engineering design and shoulder critical decisions
Understand, prioritize and deliver the feature roadmap while chipping away at the technical debt
Work effectively with a cross-functional team of product managers, designers, developers and QA
Own the communication of the team’s progress and perception of the team itself
Collaborate with the Support team to keep track of and triage technical issues and track them through to resolution
Collaborate with Talent Acquisition to drive sourcing, screening, interviewing and recruitment of the right talent for your team
Continuously improve the productivity of your team by identifying investments in technology, process and continuous delivery
Own the morale of your team, unblock them at critical junctures, break ties in a timely manner
Own the careers of your team members, deliver regular and timely feedback, represent your team for annual reviews and reward your performers
Education: Bachelor's Degree in technical field OR equivalent work experience
A minimum of 10 years of relevant professional work experience
A minimum of 6 years of object-oriented software development experience as an individual contributor
Experience developing software in a commercial software product development environment
A polyglot in programming languages with the ability to learn new technologies as the need arises
Experience leading teams that built software products for scale
Clear and confident spoken and written communication