Engineering

Engineering Manager

Chennai, IndiaFull time Senior level

About Freshworks:-


Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany. The company's cloud-based suite of SaaS products is widely used by over 100,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.


Overview:

Freshworks seeks an experienced Engineering Manager to lead a growing team of Engineers that builds and scales one of our many products. As a technical leader, you own the engineering vision and oversee the technical standards your team thrives on. As a manager of engineers, you coach and develop our promising, young talent and ensure their collective energy is applied effectively and efficiently to accomplish not only the organizational goals, but also their individual career goals. An accomplished record as an individual contributor and experience managing an engineering team is expected to fill these shoes.


Responsibilities:

Own the development practices and standards for your team

Own the technical architecture, drive engineering design and shoulder critical decisions

Understand, prioritize and deliver the feature roadmap while chipping away at the technical debt

Work effectively with a cross-functional team of product managers, designers, developers and QA

Own the communication of the team’s progress and perception of the team itself

Collaborate with the Support team to keep track of and triage technical issues and track them through to resolution

Collaborate with Talent Acquisition to drive sourcing, screening, interviewing and recruitment of the right talent for your team

Continuously improve the productivity of your team by identifying investments in technology, process and continuous delivery

Own the morale of your team, unblock them at critical junctures, break ties in a timely manner

Own the careers of your team members, deliver regular and timely feedback, represent your team for annual reviews and reward your performers 


Requirements:

Education: Bachelor's Degree in technical field OR equivalent work experience

A minimum of 10 years of relevant professional work experience

A minimum of 6 years of object-oriented software development experience as an individual contributor

Experience developing software in a commercial software product development environment

A polyglot in programming languages with the ability to learn new technologies as the need arises

Experience leading teams that built software products for scale

Clear and confident spoken and written communication






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