Freshworks is rapidly growing its sales team and is seeking an organized, detail-oriented, and results-driven people leader. This essential role will work closely with the business development, marketing and regional sales teams to acquire outbound leads and champion them into opportunities to feed the sales funnel.
Your role and responsibilities:
Work with sales managers and sales representatives to understand and align with regional territory plans
Ensure a tight feedback loop with the sales departments to ensure proper qualification, lead quality, and appropriate follow-up
Train, mentor and lead a team of pan-European BDRs (team members)
Ensure BDRs develop and maintain effective time management to maximize productivity, including pre-call planning, adhering to territory hours and metrics, and customizing scripts to market segments and prospect types.
Conduct weekly meetings and 1/1s to keep teams tracking towards goals to exceed targets.
Provide detailed analysis and reporting on team’s performance by tracking key data points such as qualification and conversion rates as well as providing accurate forecasts to sales leadership based on performance and historical trends
Work along with Marketing teams to define campaign strategies and ensure the success of campaigns and provide feedback and recommendations on marketing efforts from real-world interactions with prospects and customers.
Keep up with industry trends and the best methodologies, including utilization of new technology and web resources
Our perfect match:
You bring at least 3+ years of experience in building and growing high performing business development teams in a SaaS environment (IT, Customer Support, CRM)
Proven track record of setting up and executing successful outbound playbooks tailored to the DACH markets.
Knowledge in LinkedIn social selling techniques
Proven track record of success and ability to work in a fast-paced hyper growth international environment.
Leveraging KPIs to drive performance and streamline processes for efficiency
Great communication skills (positive and energetic, excellent listening skills, strong writing skills, team-player, people management, hands-on leadership style)
Ability to think strategically, but also exceptional attention to detail in execution.
Translates detailed data into concise, relevant insights for senior management
Bachelor’s or Master’s degree
Fluent in German and English. Additional European languages is a plus.
These are some benefits you can expect from us in return:
Great opportunity to build the European presence of a fast-paced global growth startup from scratch
Flexible career development path within an international environment
A fun startup work environment in the middle of Berlin
Work with inspiring, encouraging and interesting colleagues in an international team within a flat organizational hierarchy
Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options
Weekly family lunch and quarterly team building events
Partial financial assistance for German language courses
Weekly yoga class and gym membership contribution
Educational reimbursement of up to 65%
Team gatherings and company parties!
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, Sotheby’s and Cisco.
Freshworks’ suite of products that transform the way world class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).
Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $250 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at: www.Freshworks.com.