Finance & Legal

Lead - Billing - Finance Operations

Chennai, IndiaFull Time Senior level

About the company:

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.  

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).


About the Role:

This position is responsible for supervising billings personnel and driving improvements in business processes and systems required for billings. This role will partner with other business leaders across Sales, IT, Customer Success, Deals Desk, Professional Services, and other functions to plan, define, develop, and maintain business processes and provide solutions to ensure optimization and compliance with U.S. GAAP accounting and internal controls & policies.


Key responsibilities include : 


Desired Skills and experience : 

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