Freshworks is looking for a (Senior) Solution Architect (m/f/x) to join in our Berlin office. A Solution Architect (SA) is a cross-functional role between the Product management and sales function. A Solution Architect (SA) works closely with the Mid-market sales team to help in the discovery process and ascertains the product fit. In this role you are expected to be a domain expert in customer support and an in-house product champion. This role reports to Product org and to the GM of Europe.
Your role and responsibilities:
Works closely with Product management to:
Understand the product themes and roadmap
Complete the feedback loop in terms of what it takes to win “mid-market” deals and influence the future product roadmap.
Help identify product gaps to scale “mid-market machinery”
Own globalisation efforts to sell better in Europe - including Internationalisation, local compliance and more.
Provides ear-on-the-ground feedback of the product and new releases
Be the go-to-guy for large and complex sales deals
Co-own discovery process along with the sales rep and analyse the product fit.
Help with the ‘technical win’ during the evaluation cycle.
Consult on the best possible solutions for business use-cases.
Keep the sales teams up-to-date on all new product releases
Our perfect match:
You bring 5+ years of relevant experience. Previous experience in a scaling organisation or similar product company is an advantage
You have the ability to take the right call, both for the company and the customer.
You have the ability to say “No” to stakeholders without compromising the relationship.
You have a good understanding of the people, you can pick up product and process knowledge quickly.
You can be a Domain Expert, who also acts as an Evangelist for Product/Channel Adoption and be a process consultant for the Freshworks customers.
You can deal with ambiguity; objection handling.
These are some benefits you can expect from us in return:
Great opportunity to build the European presence of a fast-paced global growth startup from scratch
Flexible career development path within an international environment
A fun startup work environment in the middle of Berlin
Work closely with inspiring, supportive and interesting colleagues in an international team within a flat organizational hierarchy
Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options
Weekly family lunch and quarterly team building events
Partial financial assistance for German language courses
Weekly yoga class and gym membership contribution
Educational reimbursement of up to 65%
Team gatherings and company parties!
Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany. The company's cloud-based suite of SaaS products is widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.