Marketing

Content Specialist (Social Media) Chennai

Chennai, IndiaFull Time Associate

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 3,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France, and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, and Cisco.


Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).


Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to Work for in India, and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in the capital and is funded by Accel, CapitalG, Sequoia Capital, and Tiger Global Management. More information is available at www.Freshworks.com.


About role: 


We’re looking for a skilled copywriter who can communicate the Freshworks brand message and promise to a global audience through the brand handles on Twitter, LinkedIn, Facebook, Instagram, and YouTube. In your role, you will be crafting content tailor made for each platform.


Your work will involve writing copy for our posts, identifying moments and conversations that Freshworks can leverage on social, working with the design and video teams to create engaging content, and ensuring that the brand voice is consistent across multiple campaigns led by different marketing functions. You will also be responsible for maintaining the social calendar, and source content from relevant teams and sources.


Responsibilities:


Requirements


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