Director of Product Management

Chennai, IndiaFull Time Director

The Company

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user.  More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. 


Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Job Role

Freshworks is looking for a Director of Product Management to guide our product strategy for one of our important products. Reporting to the Business Unit Head, you will lead our product management teams for the product. You would be responsible for product planning and execution all through the lifecycle of the business which is inclusive of gathering and prioritizing requirements for the product, defining the vision for the product, and collaborating with other leaders from the product design, engineering, marketing, and sales teams to ensure that the financial and customer satisfaction goals are met. In addition to this, you will also ensure that that the company’s overall strategy and goals are supported by those of the product; that the product goals and strategy do not deviate from that of the business.

Key responsibilities:

Preferred qualifications:


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