Finance & Legal

AR - Billing and Collections - Analyst

Chennai, IndiaFull time Associate

AboutFreshworks

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany.  The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.


Freshworks’ suite of products that transform the way world class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).


Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $250 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at: www.Freshworks.com.


We are looking for a Sales Operations Specialist who will work cross- functionally across all members of the business to support Sales drive through Resellers

Responsibilities

 Follow-up with designated set of customers primarily through calls and through e-mails on the invoices that are due

 Prioritize customer touches to achieve Monthly/Quarterly Cash and Aging targets

 Good customer management skills to reach right point of contact at first time, understand customers invoicing/payment

process cycle

 Enforce agreed contractual payment terms at all times while maintaining good relationship with customers

 Identify payment barriers at early stages and takes proactive steps to prevent such issues by working with other stakeholders within Freshworks and at customer side (Dispute Management) 

 Review all aged invoices periodically to identify potential bad debts and subsequent write-offs

 Respond to all queries both from Internal and external customers in timely manner per the agreed turnaround time

Requirements

 Working knowledge of MS Office and databases

 Knowledge of collections process

 Excellent communication skills (written and oral)

 Skilled in negotiation

 Problem-solving skills

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