Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.
While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
About the Role:
Involved in every phase of SDLC, Senior SETs at Freshworks, are in complete ownership of the testing component of the organization’s cutting-edge projects. Interfacing very closely with developers, they provide expertise in the planning, constructing, execution, and successful deployment of programs and products. In the landscape of challenging and competitive product markets that demand high reliability, a SET is responsible for developing and integrating test algorithms, test cases, automation scripts and uncover potential bugs, before anyone else can. They also ensure the product is secure and scalable by checking security and performance testing and contribute to product continuous Integration and deployment. All of our Senior SETs are highly responsive, flexible, adapt to succeed, all within an open collaborative peer environment, solving problems in insightful ways.
This position offers the candidate several opportunities to learn and test world-class B2B SaaS products that are built using cutting edge technologies.
About the Team:
The Team enforces manufacturability and testability, ensuring a successful and robust end-product. Freshworks relies on this team to drive better software architecture and design, promote proper development practices, bug prevention strategies, eliminate weak spots, among others. This is a team that knows what is right, learns from each other and is passionate about upholding Freshwork's reputation in a world-class product market.
Participate in Planning meetings and provide Testing estimations for Manual and Automation
Work closely with Product Stakeholders, Analyze requirements, design and review detailed test plan and Test cases and execute them
Understands the flow of code and how it interacts with different components and provide better Test coverage
Develop and execute automation scripts for newly developed features
Modify existing framework to augment feature testing needs
Continuously monitor automation test results and ensure no random test failures in automation
Identify the cross-browser / platform impacts during the planning phase and ensure high test coverage
Identify quality assurance process gaps and suggest actions for improvement
Ensures Zero defect leakages
Contribute Non-functional Testing aspects - Performance, Security, and Translation
Work closely with the Development team and ensures code is delivered with high code coverage
Add Test hooks to improve Test and Automation Coverage
Contribute to continuous Integration and Continuous Deployment
4-7 yrs of experience in automation testing
Passionate about QA and breaking software systems
Knowledge of Software Testing concepts and methodology
Object-Oriented Programming concepts
Knowledge of Test Automation approaches and frameworks
Hands-on experience in UI and API Automation
Understanding of Performance and Security Testing
Knowledge of any of performance Testing Tools (Jmeter / Loadrunner / Gatling )
Understanding of Continuous Integration and Continuous Deployment