Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, Sotheby’s and Cisco.
Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).
Are you an exceptional talent acquisition leader who is passionate about driving growth for a rapidly scaling SaaS innovator? Are you energized by building and leading your own team? Do you thrive in settings where you are entering uncharted territory? Are you someone who builds strong partnerships with business leaders and enjoys designing and executing innovative recruiting strategies? Are you a trusted talent thought partner with business leaders? If so, let’s talk!
Freshworks is a rapidly expanding SaaS company, and we are looking for an exceptional recruiting leader who will bring a combination of experience, knowledge, and creativity to support our explosive growth by building and leading our Talent Acquisition Team in North America.
What You’ll Do
Talent Team Manager
Report directly to the Sr. Director, Human Resources for North America
Build, lead, inspire, and develop a talent acquisition function for North America focused on candidate experience, excellence in service, and finding top talent.
Ensure that the North America Talent Acquisition team is positioned for success and closely aligned with the vision and goals of Freshworks leadership
Offer coaching, insight, and decision support to talent sourcing team by leveraging analytics and industry intelligence
Serve as the recruiting leader and thought partner to senior business leaders and HR Business Partners; inform business leaders on key talent issues, and propose creative ideas for identifying and attracting top talent in a competitive market
Manage responsibility for all North America-based roles, primarily focused on sales and go-to-market functions, but also including G&A, Product, and Marketing.
Partner and consult with the Freshworks senior leaders on all aspects of competitive talent acquisition and strategy
Nurture creative sourcing strategies to identify and attract diverse “passive” talent
Partner with business leaders on sourcing, hiring, and workforce planning strategies, including designing innovative assessment tools to effectively evaluate prospective candidates
Provide valuable market insights to Freshworks’ global TA function Act as a consultant to the senior and executive teams to thoroughly understand the talent needed to successfully deliver against the organization’s vision and long-term goals
Systems & Technology
In partnership with IT, ensure Applicant Tracking System (ATS) and HRIS tools are configured to ensure effective sourcing, recruitment, and candidate management processes
Partner with Procurement, Global Mobility, HR Operations, and IT to create a consistent onboarding process
Development, planning, and execution of talent acquisition strategies for the go-to-market and sales functions, inclusive of diversity recruitment, talent forecasting and pipelining, resource and relationship management
Build and maintain vendor relationships with 3rd party recruiters and strategic recruiting technology vendors
In partnership with marketing, build an effective employer brand strategy
Personally own and drive executive recruiting for key leadership positions in the North America region
12 years of work experience in roles increasing in scope and complexity, including:
5+ years in Talent Acquisition Management or HR Leadership role
3+ years of experience creating and implementing talent acquisition strategies for SaaS sales in a high growth tech environment and leading a high-performing Talent Acquisition team
Proven ability to lead strategic sourcing efforts and work with a team to develop and deploy creative techniques to identify and attract exceptional, diverse candidates at all levels
Experience with goal setting, career development, and performance management
Track record of maintaining solid relationships with Business Leaders and partners across Human Resources
Experience creating and managing decision-oriented data relative to sales recruiting
Exceptional presentation and communication skills
Bachelor’s degree required; Master’s degree preferred
Please note, visa sponsorship is not available for this position.