GTM

Senior Data Analyst - CSM

Chennai, IndiaFull Time Associate

About Freshworks:

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).


Overview:

Freshworks Digital Success organization is looking for a Senior Data Analyst (QA). The role of the Senior Data Analyst is also a highly collaborative role and will be critical in achieving business unit’s targets. In this position, you will mine the business’s database in search of critical adoption, retention, and expansion related business insights and communicate findings to the relevant departments and the business at large. This position will also be supporting departmental projects and change management initiatives and will be the gatekeeper of developing and publishing accurate departmental metrics.


Responsibilities


Background

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