Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France, and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world, including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.
Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).
Freshworks has received numerous accolades from analysts and media, including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to Work for in India, and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio, including Natural Language Processing, Chatbots, Machine Learning, Social, and Messaging Transformation.
Freshworks has raised over $400 million in the capital and is funded by Accel, CapitalG, Sequoia Capital, and Tiger Global Management. More information is available at https://www.freshworks.com
Working as a part of the Revenue Operations team, the role requires DAs to work closely with business analysts/program managers to manage the data and analytics requirements and aid data-driven decision making
Roles & Responsibilities
Collaborating with team members working across functions to come up with actionable, high-impact insights across product lines and functions
Collaborating with the BI teams to maintain the data systems that serve as the source of truth for the entire GTM organization
Help operational business decisions by working with different systems and tools
Developing and maintaining regular reports for tracking key metrics and provide timely alerts based on the trends
Communicating insights/findings to help drive initiatives for improving business performance
Ensuring that data/analyses are presented in a format that is appropriate for consumption of the leadership team using interactive visualizations and dashboards
Utilizing strong database skills to work with large, complex data sets
Filtering, cleaning and converting unstructured (or ambiguous) data into usable data sets that can be analysed to extract insights
Using advanced analytics and metrics to improve processes and provide data-driven forecasts of potential costs, revenues, and risks of business initiatives
Education and experience: Bachelors in a quantitative field (such as Engineering, Statistics, Math, Economics or Computer Science with Modeling/Data Science)
Total Years of Experience required is 1 to 3 yrs only.
A passion for working with numbers and sound understanding of descriptive statistics
Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment
Proficiency in MS Excel and Powerpoint is a must
Sound knowledge in working with visualization tools such as Power BI, Tableau, Sisense etc
Experience in working with real datasets to generate insights and create data driven stories
Familiarity with database technologies and tools (SQL/R/SAS etc.)