Engineering

Senior Developer Advocate

Bengaluru, IndiaFull Time Senior level

About Freshworks


Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user.  More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. 

 

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

 

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. 

Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

 

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.


About the Role:-

At Freshworks, we are betting on our developer platform to ensure our SaaS products can be tailored to the tastes of each of our customers. As Lead Developer Advocate, you will experiment, create and iterate on initiatives that foster the very developer community that will craft applications and integrations on our platform. You will build connections with developers worldwide, help them succeed with our platform and bring back insightful nuggets for us to feed back into our roadmap. You will lead by example and help solidify the best practices with this discipline at Freshworks.

Key Responsibilities:

· Expand the community of Freshworks developers through online and offline engagement.

· Advocate our platform and identify and activate new avenues where developers can apply them.

· Mentor and coach Advocates on the team, leading by example.

· Keep abreast of technology trends that will influence the developer community and demonstrate how the platform can keep up.

· Aspire to continuously improve our developer experience by bringing back feedback for the engineering team to incorporate.

· Setup and nurture the practices that will develop an engaged community around the Freshworks Developer Platform.


Basic Qualifications

· Bachelor’s Degree with an emphasis in technology

· At least 2 years of professional full-stack development experience

· At least 3 years of relevant Developer Advocacy experience

· Excellent written and verbal communication skills

· A track record of public speaking and/or public writing

· Organizational talent to plan and execute successful developer events such as meetups, hackathons, and webinars


Preferred Qualifications

· Curiosity towards technology, trends in computing and emerging frameworks

· Innate problem-solving skills that bring to bear elegant, simple solutions to complex problems

· Experience preparing and publishing technical blog posts or tutorials

· Empathy for developers that emerges from personal experience and a connect for fellow coders

· A track record of building interesting hacks and personal projects (ideally, visible publicly on platforms like github)

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