IT Analytics

Lead Business Systems Analyst (Revenue) (Remote)

San Mateo, United States of AmericaFull Time

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 3,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.


Freshworks is looking to hire a Lead Business Systems analyst who will drive the implementation of a world class billing and revenue management solution. This role, based in our San Mateo office, reports to the IT Manager, G&A Systems. In this role, you will work with the stakeholders to define, manage, implement, and optimize business applications. Additionally, you will work on understanding their information delivery needs and provide solutions to address them.


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