Freshworks is inviting seasoned Product Managers to come on board and be part of one of the mature yet fast-growing teams to help scale the world’s most loved helpdesk software.
About the Role:
Freshworks is a SaaS unicorn and one of the fastest-growing tech companies in the world.
Freshdesk is Freshworks’ flagship product in the customer support space. It has been rated a visionary in the CRM - Customer Engagement Center Magic Quadrant by Gartner in 2020 and we’re poised for fast sustainable growth.
Building a globally loved customer support platform from India & the US has been a satisfying journey and we are looking to expand the product management team with driven individuals who’re ready to board a rocket ship.
What will the role entail?
Take Ownership: Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market. The role requires you to plan, build, release, and measure success for an end to end modules besides also being a leader for the team.
Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value.
Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly.
Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life.
Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work.
8+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you’d settle right in.
5+ years of core product management experience in building features for internet software products.
Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder.
Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of UI and usability.
Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders.
A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision.
Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals.