Lead Software Engineer -Systems (Edge)

Bengaluru, IndiaFull Time Senior level

About Freshworks:-

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France, and Germany.  The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.

Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $250 million in the capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at

About the Team:

The Freshworks (FW) Engineering Platforms today, broadly serves as a key stakeholder to the FW

product teams, developers and the customers. The Freshworks platform enables developers, partners,

and customers to customize, integrate, and automate business workflows for support, CRM, and IT use

cases. The very purpose of the FW Platforms team is to build efficiency, bring in agility into product

development, enable services to scale and improve performance, and thereby provide a seamless

experience to our customers. In order to achieve this, the Platforms teams work very closely with our

internal stakeholders and align to their goals - the Product teams, the Customer facing teams(Sales,

Customer Success, Onboarding teams). Some of the key themes include providing a “Unified

Freshworks Experience”, being mid-market ready and providing smart analytics. This group is looking for

a Lead Systems Engineer who is a very optimised solution oriented with a vision of the impact of the code

in the overall software development life cycle.

Our System engineers build the APIs / Services / Features to support these complex scenarios and

seamlessly scale and perform for current and future rapid growth we are experiencing. We work in solving

some of the problems as common platform/foundation-services engineering where we take on problems

across products from building SSO, Containerization, Reliable deployment working in Agile mode. Our

engineering takes pride in delivering some inspiring and fresh experiences for our customers and their


Intro to the team:

Edge is a front-door to all our services and products. Being a front-door, it needs to handle a huge scale

of request (this includes inter-service traffic too). This service does cost-effective routing/proxy, load

balancing, authentication, authorization, rate-limiting, SSL management, security firewall.

Edge is deployed in AWS. It is written by extending Envoy.

Tech Stack:

Spring Boot (Java)


Kuberenetes deployed on AWS Elastic Kubernetes Service


Your Role & Responsibility:

As a Lead Systems Engineer you will design and implement multi-tier (DB, services, and the web)

software applications, and document, test, fix and enhance systems when needed. In your agile team,

you will closely work with engineers, architects, managers, design, QA and operations teams, and create

solutions that meet business requirements. You will spend most of your time developing clean code with

limited abstraction. In this role, you will also lead and mentor team members across functions. You will

also be implementing and supporting compliance to Freshworks compliance and information security



- Advanced understanding of OOPS

- Knowledge of SDL (Software development Lifecycle)

- Experience of working in Agile environment

- Good at Code review and design review

- Ability to design for scale and Performance

- Solid problem-solving skills

- Experience with hands-on programming

- A background in Engineering with sound oral and written communication skills

Experience building large-scale performance services

- Experience troubleshooting in a SaaS environment with an assertive deployment schedule

Experience/Desired Skills (but not all required):

- Degree in Computer Science or equivalent practical experience

- Experience with large-scale systems

- Intermediate knowledge of Ruby on Rails

- Prior experience with AWS

- Experience with open-source projects

- Experience troubleshooting in a SaaS environment with an assertive deployment schedule

- Experience in leading engineering teams

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