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Product Consultant

Chennai, IndiaFull Time Associate

The Company

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France, and Germany.  The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, and Cisco.

Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).


Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India, and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital, and Tiger Global Management. More information is available at www.Freshworks.com.


Overview:

As a Product Consultant - Presales at Freshworks, you will assist the sales/business development team by problem-solving key technical issues for our customers. You will liaise with Product Management and Marketing to stay on top of industry trends and devise enhancements to Freshworks Product Suites. Your job will involve you working closely with cross-functional teams of developers and architects with a variety of both regional and international teams. The relationship you build with customers is crucial for the overall growth of Freshworks. 

We are looking for a Product Consultant - Presales with excellent technical, communication, and organizational skills. Any previous experience with customer support, CRM, Mobile applications, ITSM/ITIL Methodologies, and cloud-based infrastructure will be preferred. 

As a Product Consultant - Presales you will work hand in hand with the sales team to introduce Freshworks product suite. You will help prospective customers and partners to understand “Why Freshworks is important to their business”.


Responsibilities


Requirements

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Tell us about yourself, and why you want to join Freshworks. Treat this as an elevator pitch - you can be as verbose as you want. We would love to read in-depth about your motivation to be part of the Freshworks journey.

Tell us your career aspirations and long term goals. Where does the presales role fit into this, and why do you want to apply for a role in this domain? You can be as elaborate as you want. We definitely appreciate clarity in thought.

If you are switching domains - please use this opportunity to let us know why you are interested to shift to the presales domain.

Cover Letter