Product Consultant

Chennai, IndiaFull Time Associate

About Freshworks:

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).


As a Product Consultant (Presales) at Freshworks, you will assist the sales/business development team by problem-solving key technical issues for our customers. You will work hand in hand with the sales team to introduce Freshworks product suite. You will help prospective customers and partners to understand why Freshworks is important to their business. Your job will involve working closely with cross-functional product teams. We are looking to hire Product Consultants with excellent technical, communication, and organizational skills. Any previous experience with customer support, CRM, ITSM/ITIL Methodologies, and cloud-based infrastructure will be preferred.

Responsibilities (What you'll be expected to do):

Requirements (What we look for in candidates):

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Tell us about yourself, and why you want to join Freshworks. Treat this as an elevator pitch - you can be as verbose as you want. We would love to read in-depth about your motivation to be part of the Freshworks journey.

Tell us your career aspirations and long term goals. Where does the presales role fit into this, and why do you want to apply for a role in this domain? You can be as elaborate as you want. We definitely appreciate clarity in thought.

If you are switching domains - please use this opportunity to let us know why you are interested to shift to the presales domain.

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