Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service, and collaborate with team members to resolve customer issues. Our platform includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Our cloud-based suite is widely used by 150,000+ businesses globally including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco. Founded in 2010, Freshworks, Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital. Freshworks is headquartered in San Mateo, CA with offices in India, the U.K., Australia and Germany.
We are currently hiring full-time remote Enterprise Account Executives in the following territories: Northeast (New York area), Southeast (Atlanta), Pacific Northwest (Seattle/Portland) and Chicago.
Develop a strategic plan to source and develop business opportunities at your assigned named accounts
Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
Cultivate relationships with executive level decision-makers and strive to become a trusted advisor and a partner at your named accounts
Project credibility with knowledge of the customer service domain, and the potential of cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level
Articulate Freshworks' value proposition clearly and effectively. Understand competitive landscape
Quickly learn and present Freshworks' products in collaboration with Pre-Sales
Lead customers through an end-to-end sales cycle in collaboration with Freshworks Pre-Sales and Support teams
Preferred Experience and Skills:
8+ years of quota-carrying SaaS / b2b software sales experience as outbound / field sales executive
Experience managing the sales cycle from business champion to the C-level
Skilled at negotiating business terms with line-of-business, procurement teams and senior management
Track record of over-achieving quota in past roles
Experience managing and closing complex sales-cycles
Experience selling into accounts with a 60-90+ day sales cycle and ACV of $100K-250K+
Previous Sales Methodology training, CRM experience, and strong customer references preferred
Freshworks offers competitive salary, stock options, sales commission and benefits package.