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Lead - Onboarding Specialist

Sydney, AustraliaFull Time Associate

About Freshworks


Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).


Lead - Onboarding Specialist


Overview:

We are looking for experienced Customer Onboarding/ product implementation specialist to onboard customers and provide enterprise level technical support to our customers. This specialist will gather the requirement via phone, web, email, chat and other channels as required and provide the best in class implementation of the product.


Responsibilities:

Requirements:

Good to haves:

 


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