Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Work Location: Bangalore, Chennai, Hyderabad, Mumbai, Delhi
About the role:
As the leader in our APAC solution engineering, you will oversee our SE teams in India, Middle East & Africa, ASEAN & ANZ. You will manage leaders who oversee the Commercial, Mid Market and Enterprise segments in these geographies and provide strategic direction to these leaders.
Building a thoughtful GTM strategy for our cross-segment SE teams.
Drive strategic initiatives that drive organizational improvement and alignment
Participate in top of the funnel initiatives such as marketing webinars, speaking engagements etc
Drive excellence in the middle of the funnel execution from discovery through validation.
Participate in deals (big and small) and provide executive leadership.
Be the voice of sales and drive deep loss analysis. Work with the product org on identifying key gaps and make data-driven recommendations.
Design organizational OKRs to align with sales strategy and revenue goals.
Lead the org through quarterly performance check-ins and annual performance reviews.
Partner with our Vice President of Sales, APAC, and provide strategic insights into pipeline health, team performance and win rates. You will lean in when needed and participate in/lead initiatives outside of the solution engineering charter.
Build a culture grounded in humility and empathy.
You are a keen strategist who can create and deliver strategic recommendations to our Global SE leader, Chief Revenue Officer & Chief Product Officer. You thrive in front of executives and provide authentic insights.
You are a practitioner of what you preach and believe in the art of selling value, telling stories in demonstrations and painting a vision for the future.
3-5 years of management experience in CRM/Customer Service/ITSM software technologies. Second-line management experience is desirable but not required.
Oversee multiple managers and senior managers in a fast-paced, high growth environment.
Exceptional soft skills and ability to influence within the organization.