Engineering

Technical Program Manager

Hyderabad, IndiaFull Time


Job Overview

Freshworks on the look out for a Technical Program Manager (TPM) to work alongside

multidisciplinary teams that build and scale telephony platforms and products. Our ideal

candidate is passionate about agile methodologies with excellent project management and

collaboration skills to ensure product engineering is moving forward. You will work with

engineering, product management, and other teams to implement and execute agile processes,

collaborate with platform and other product teams to define interdependencies, timelines, and

overall tracking of product deliverables from an engineering standpoint of view.


Responsibilities

● Act as scrum master, help adopting and executing agile practices

● Facilitating agile ceremonies, tracking action items

● Helps team write better user stories, tasks, requirements, and issues

● Help team with estimations techniques, sprint planning, and tracking

● Create dashboards to track productivity, progress, and other KPIs

● Support Freshworks compliance, information security, SRE/NOC processes

● Help product owners with roadmap, epics, user stories and manage backlogs.

● Remove obstacles for agile squads and reducing interruptions

● Negotiate scope and timelines with technical dependencies

● Escalate and resolve platform, other products, and org level impediments

● Building and maintaining all key engineering delivery timelines

● Ensure consistency in practices, vocabulary, and framework across teams.

● Keep engineering side of project on schedule, and all parties on track and informed

● Coordinate dependencies, keep track of the critical path, and expose risk to roadmap

● Drive decisions around priorities that come in conflict with a cross-team

Requirements

● Previous experience as a SCRUM Master / Agile Coach / Tech Program Manager

● Technical background with software development, testing, and automation

● Knowledge of DevOps, CI/CD, Saas product development

● Excellent troubleshooting and problem solving skills

● Excellent collaboration and risk management skills

● Excellent written and verbal communication skills

Experience/Skills:

● Degree in relevant technical field or equivalent practical experience

● 5 or more years of experience working as TPM, Scrum Master

● Previous experience as software engineer in dev or test

● Experience working with cross-functional teams

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