New Graduates

Customer Support

Chennai, IndiaFull Time Entry level

About Freshworks

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany.  The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.

Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.


Overview:

Freshworks is looking to hire smart, determined, and passionate new graduates. We are looking to hire technically strong and customer-centric folks for our customer support team. The customer support team takes care of technical account management for all our customers. They help debug and resolve issues that customers might have and provide assistance as and when required. Anyone who likes to troubleshoot, get to the root cause and solve problems and helping customers resolve their issues are a natural fit for the customer support team.

If you found this job listing on any third-party website which asks you to sign up / login - please visit and apply directly via the Freshworks Careers page. We do not have any partners for our new graduate hiring, and we cannot stop websites from relaying our information. But they might be trying to collect information from you and their information may not be accurate - please be aware of that.


What we look for in candidates:

- Clear, concise and effective written and oral communication skills.

- Empathy towards customers and understanding their needs.

- Good interpersonal skills and ability to collaborate with people.

- Ability to thrive in a fast-paced performance-driven environment.

- Interest, curiosity, and openness to learning new technologies.

- Flexibility in working in different shifts/regions/markets.

- Prior internship experience in B2B / product companies is an added bonus.


Eligibility:

- This is for final year students currently in college and will graduate by June 2021; ready to join as full time employees upon graduation.

- We are open to students pursuing all undergraduate courses. We do not have positions for fresh PG students at this time.

- If you graduated in 2020 or earlier, we have only a few openings where we are hiring freshers - we will reach out to you based on the openings we have.

- If you are not yet in final year (graduating in 2022 or later) - we will archive your profile for now and you can apply when you are in final year.


Additional notes:

Due to the Covid-19 pandemic, we have been completely remote since March 2020 - and we do not know when our offices will be operating at full capacity. We will be working from home for the immediate future, and will plan to reopen our offices in a phased manner once it is deemed safe to reopen our offices. When we do go back to office, if you are selected, we will expect you to work out of our Chennai office location - only after it is made sure that it is completely safe to resume work as usual.

Please note that applying to multiple jobs/roles will work against your favour. We expect everyone to apply only for the role that they are really interested in. However, during the interview process, if the panel members strongly feel that someone might be better suited for another role, we will check with the candidate about their interest and inclination towards that role and subsequently interview them for that role. We look for clarity and self-awareness in where your strengths lie, and what you are interested in. So please apply only to the role that you are inclined towards.

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Take this opportunity to tell us your motivation behind wanting to join us on our journey. You can be as descriptive as you like. Talk to us about yourself, your story and what you know about Freshworks - and what inspires you to apply to us. We take this question very seriously and go through every answer. This can be your elevator pitch to us.

Tell us why you are interested in whichever job role you had applied for. Tell us your career aspirations and where you see yourself in this domain a few years down the line. We appreciate clarity in thought as well as self-awareness. If you are confused, or not really sure - you can talk about that as well.