Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Site Reliability Engineering at Freshworks
Expert Software & Systems Engineers, working along with the Freshworks products and platform teams, for prototyping, designing and developing highly reliable, secured and performance oriented applications across the Freshworks suite of products.
SRE IC3 Roles and Responsibilities:
Collaborate and work closely with the product and platform engineering teams with a vision to design and develop truly scalable and reliable products.
Design, write and deliver software to improve the availability, latency and performance of Freshworks products.
Undertake architecture reviews and define policies, frameworks and best practices for application development & deployment.
Triage and Root cause analysis across the complete application stack.
Derive and define SLOs and SLIs.
Continual improvements to MTTD and MTTR in collaboration with the products and platform teams.
Define and drive automation and orchestration strategies.
Establish credibility with the quality of your own and your team’s technical execution.
Advocate and Evangelize SRE adoption and best practices across Freshworks.
7 - 12 years of SRE experience in architecting, designing and developing complex distributed systems.
Strong experience in full stack application development & deployment across public cloud platforms.
Hands-on experience in designing, instrumentation and configuration of Observability (metrics, logs, traces), and load testing tools.
Knowledge of JVM concepts like garbage collection, heap stack, profiling and class loading.
Experience with Microservices based architecture and RESTful APIs.
Experience with large scale PaaS environments (VMs / Containers).
Proven ability to work with multiple teams and prioritising multiple tasks.
Tools & Technology:
Cloud Platforms: AWS, GCP, Azure
Virtualization: Dockers, Kubernetes, EC2, GCE
Programming Languages: Java, Python, GO
Technology Stack: Prometheus, TICK Stack, ElasticSearch, SumoLogic, New Relic, Splunk, Datadog, Jaeger, Zipkin, Terraform, Apache JMeter
Databases: MYSQL, Cassandra, Postgres, AWS S3, MariaDB, Redis, AWS RDS