Machine Learning Engineer

San Mateo, United States of AmericaFull Time

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks is looking for a Lead ML Engineer to help us advance our goal of empowering customers with the latest AI in all of our products. As an ML Engineer, you will apply your AI/ML expertise to some of the most valuable use-cases in the industry today, including various applications of NLP for Customer Support and Automatic Speech Recognition. You will deliver end-to-end solutions in a fast-paced, fast-growing environment with minimal hierarchy, high standards, high responsibility and opportunity for significant individual impact. To qualify, you should have a strong CS background, experience with contemporary AI/ML and Deep Learning, and be an expert in one or more specialized subfields, such as NLP, Computer Vision or Speech. You should have shipped AI models in production, developed and/or used ML pipelines, and have demonstrated software engineering skills in areas such as algorithms, distributed systems, APIs, performance, containerization, etc. The role will involve staying up-to-date with state-of-the-art research, demonstrating real-world effectiveness, integrating into the product, and shipping and maintaining robust, production-quality code and models.

Requirements and desirables:

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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