GTM

Chief of Staff, GTM

San Mateo, United States of AmericaFull Time

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 3,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, Sotheby’s and Cisco.


Freshworks’ suite of products that transform the way world class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).


Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $250 million in capital and is funded by Accel Partners, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at: www.freshworks.com


The Position

As the Chief of Staff for the CRO at Freshworks, you’ll work directly for the CRO and work closely with the leadership team to help them grow, scale, and run the business more effectively. In this role, you will help manage the business through three primary functions: Project and Program Management, Business Insights and Strategic Analysis, and Communications. You will define and execute the Rhythm of the Business for the office of the CRO; including meeting cadence, quarterly reviews, off-sites, and all-hands. You will collaborate cross-functionally to develop and manage resourcing plans, enabling our team to execute and innovate at speed. You will serve as a critical partner for senior leaders on ad hoc projects ranging from business decision support to working with external partners. Finally, you'll serve as a Program Manager for key projects, driving both the strategic vision and project execution. This role requires a highly resourceful, self-driven individual with the ability to partner, execute, and lead through influence.


Key Responsibilities 

Our Perfect Match:

Culture Fit and Impact

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