About the Company :
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France, and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, and Cisco.
Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system). Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $250 million in the capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management.
More information is available at www.Freshworks.com.
Build and Lead multiple (2-5) teams of 10-15 top notch engineers to own, drive & deliver critical parts of our products.
Mentor & grow / Hire Engineering Managers to lead up these individual units.
Work closely with Product Management, Business Development and Operations team and enable them by providing scalable and high quality technology solutions at a rapid pace –
Set up the organization & processes to enable timely delivery of projects with high quality.
Set up best practices for development and champion their adoption.
Oversee Architecture & design of technically robust, flexible and scalable solutions.
Perform well in uncertainties and collaborate and work with unclear interfaces to other teams in our rapidly evolving organizations.
Create clear career paths for team members and help them grow with regular & deep mentoring.
Perform regular performance evaluation and share and seek feedback on a regular basis
Ideally 15-20 years of experience; At least 5 years in a Management role with 2+ years as a Manager of Managers.
Strong leadership skills.
Strong project management skills with experience of delivering high quality projects on time.
Experience in building, leading & managing large multi-engineer projects and mentoring top-notch engineers.
Understanding of large-scale distributed systems and big data systems
Analytical skills: complexity, capacity planning, performance engineering, statistics and data analysis
Strong verbal and written communication skills coupled with demonstrated prior leadership within large teams.