Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, Sotheby’s and Cisco.
As a Solutions Engineer, your primary responsibilities include :
Work closely with our mid-market customers to identify and solve their most critical business problems.
Support the sales team by conducting discovery calls and product demonstrations for our active deals.
Conduct effective requirements gathering to clearly identify customer problems.
Build and deliver compelling demonstrations of the Freshworks products.
Articulate the value of Freshworks solutions to a variety of audiences.
Be a lifelong learner and develop your skills continuously.
Evangelize a refreshing user experience on the Freshworks platform.
We’re looking for entry level professionals with 1-2 years of professional experience. Any experience as a Sales/Solution Engineer or in any technical role is a plus.
Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day!
You should be capable of working on a cross-functional team to solve business & tech problems.
You must possess solid verbal, written, presentation and interpersonal communication skills.
You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy!
A Bachelor’s degree is required. B.S. in Information Systems or Computer Science is nice to have.
We’re looking for highly driven individuals with an execution focus and a strong sense of urgency.