Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-
Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.
Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).
Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to Work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.
About the Role
The Assistant Manager position will be based out of Chennai location and reports into Global Process Manager - Payroll, Travel and Expense. He/She will be responsible for Global Payroll operations deliverables, implementation and administration of Payroll policies across geographies, strengthen relationships with internal and external stakeholders, torchbearer to eliminate risks and manage effective compliance and support Accounting team in faster closures.
Supervise 8 countries End to end payroll operations
Work with 3rd party payroll service providers
Ensure successful delivery of salary payments, compliance and accounting.
Responsible for the successful delivery of India (~2000) & US (~150) employees Payroll.
Review Germany, Netherlands, France, Australia, UK and Canada payrolls
Brainstorm on process improvements & automation to enhance controls, mitigate risks in the process and systems
Partner with Stakeholders - HR Operations, Rewards, Treasury, Accounting on projects and process improvements that impacts Global payroll positively
Collaborate with stakeholders on issues related to policies and processes and provide recommendations and implement change management to resolve the same in a timely manner.
Ability to message multiple levels of an organisation with ease and finesse.
Review Books closure accounting calendar and ensure salaries and accruals are submitted diligently and accurately
Review monthly Expense schedules and Balance sheet reconciliations
Understand and support the Accounting team with all the supporting information required for different kinds of audits that run across the year
Understand the Statutory compliance requirements of all Geographies
Ensure all employee and employer filings and remittances are in order
Monitor collection of acknowledgements/confirmations from service providers
Conduct monthly business review meetings with all service providers
Provide and receive feedback on monthly performance
Monitor all deliverables as per agreed SLAs
Familiarity with leading HR and Accounting ERPs
A proven track record in the automation of HR and payroll processes
Ability to articulate business requirements
8 to 10 years of Strong Global Payroll experience
B.com or M.com or M.B.A Finance.
Details to attention across multiple layers of the Payroll processes
Ability to dig deep and hold the fort in case of situation arises
Demonstrated experience to spot issues and turn them into fruitful projects
Managed and groomed a team of 4 resources