About the company:
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-
Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).
Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $250 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.
Experience: 10+ years
Work collaboratively with the Customer / Partners / internal teams like customer onboarding team, product engineering teams, marketplace etc, to provide estimations, technical solutions and action items mapped to the client’s business goals and objectives. This will be documented with recommendations and observations mapped to strategic business objectives.
Make sure all deliverables are completed, manage related schedules, meet milestones, and bring creative/technical success to the customer experience.
Understand, document, the business requirements from the customer and translate into a design according to scope.
Analyze client's use-case, capture the business problem and advise them on how to configure their Freshworks products in order to quickly and deftly make more helpful and efficient suggestions for their business.
Provide proactive and prescriptive architecture guidance for the most complex business needs.
Have expert level understanding of the Freshworks products /architecture / APIs
Good knowledge of Marketplace platform
Building Custom Apps / Integrations for various solutioning requests across multiple products
Strong scripting skills in any language for eg. Ruby/Python/Perl etc
Strong data analytics skills with SQL
Provide prompt and accurate feedback to the developers
Document knowledge in the form of blogs, knowledge base tech notes and articles