Lead Customer Marketing - Community

Chennai, IndiaFull Time Senior level

The Company

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

We are looking for an exceptional marketing leader to join our community team and own the strategy and execution of the Freshworks Community Program. At Freshworks, our vision is to enable businesses to win “Customers for life. The Community team at Freshworks exists to build and grow a loyal tribe of evangelists and advocates from our user base with a sense of strong belonging to the Freshworks brand. 

The Community Marketing lead role is responsible for strategizing and designing key programs aimed at onboarding our multi-segment user base and driving persona-based engagement and growth initiatives.  This role will also entail high visibility and cross-functional collaboration with the organisation. The ideal candidate is comfortable handling all aspects of building and scaling a highly engaged user community with focus on driving advocacy and growth. 



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