Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, Freshmarketer and Freshconnect. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany. The company's cloud-based suite of SaaS products is widely used by over 100,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.
Lead a SaaS and micro-services-oriented architecture solutions to provide better agility and scalability for the services that IT offers to the business.
Define the charter for the IT architecture council and implement it.
Lead efforts to understand current state architecture, identify gaps, and define cloud future state architectures and roadmaps including architecture standards, guidelines, and industry best practices.
Demonstrate leadership role in ensuring that new and existing systems are aligned to architectural guidelines.
Work closely in partnership with IT product managers to drive a rationalization of the IT applications landscape.
Identify, deliver, and document the required artifacts to make solutions available, including strategy collateral, technical roadmaps, position statements, policies, standards, concepts, and logical specifications.
After the architecture phase, the architect actively consults throughout the execution phases, including design, engineering, migration, implementation, and operations. They feed implementation and operational challenges back into architectural opportunities.
12+ years overall IT system architecture, design, development, deployment experience
Ability to translate business strategy and vision to an IT technology architecture that meets those objectives.
Ability to understand business processes across Marketing, Sales, Finance, HR and Customer Service and be able to dive deep into technology issues
Demonstrated knowledge of broad enterprise architecture concepts, disciplines, and capabilities.
Communicate, collaborate with business stakeholders
Demonstrated ability to leverage common design patterns, deployments patterns, architecture patterns, SOA patterns including REST, data services (e.g. OData) and enterprise APIs
Adept with enterprise architecture concepts and terminology (EAI, SOA, ESB, REST)
Strong verbal and written communication skills
Ability to work in geographically distributed environment
Ability to assess and recommend cost-effective new tools technologies in accordance with the company’s strategic objectives
Experience in submitting proof of concepts for technical changes
Deep understanding and passion for technology advancements i.e. which front-end stack is gaining ground, which database approach is most optimal etc.
Best practice sharing with industry peers
Excellent leadership skills, with the ability to generate stakeholder buy-in and lead through influence at a senior management level