Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany. The company's cloud-based suite of SaaS products is widely used by over 100,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.
Freshworks seeks a self-motivated senior engineer to work alongside multidisciplinary teams that build and scale our products. As a Staff Software Engineer, you will establish and drive the engineering standards and benchmarks the teams you work with will live up to. You will own and elegantly solve the most challenging problems for your teams. You will lead by example and demonstrate with your work ethic and disciplines exactly how great engineers bring value every single day to a growing organization like ours. Young, enthusiastic engineers will look up to you for everyday guidance and mentorship, and will find it a joy working alongside you.
As an engineering leader, understand, own and deliver the Engineering Roadmap for your teams
As a software architect, design, document, deliver the most elegant, practical solutions to challenging engineering problems
As an experienced engineer, identify and help prioritize the most critical technical debt alongside solutions and iterative plans to chip away at the debt
As a persistent student, stay abreast with the latest technological advancements and find opportunities to find timely alignments with our internal needs
As a senior programmer, establish a high bar for writing maintainable software through your own coding efforts, code reviews, and code sanity standards integrated into the CI pipelines.
As a mentor, provide timely assistance and guidance to our inspired, young engineers as they attempt to crack a variety of engineering problems.
As a visionary, aspire to achieve and define the next generation in technical and engineering standards
As a collaborator, work with cross-functional teams of your own and across teams and products for critical projects
As an ace troubleshooter, take on the most critical and challenging problems occuring in production and help analyze and solve them, while identifying preventive measures
As a customer champion, internalize the customer’s expectations and bring a customer focus to all engineering design and implementation you own
Experience/Desired Skills :
Education: Bachelor's Degree in technical field OR equivalent work experience
A minimum of 10 years of relevant professional experience
A minimum of 10 years of software development experience in an individual contributor role
Experience developing software in a commercial software product development environment
Experience working with cross-functional teams
A polyglot in programming languages with the ability to learn new technologies as the need arises
Experience building and maintaining software for scale
Clear spoken and written communication
Accomplished record of bringing significant value as an individual contributor